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Boaters’ Update special edition


On 2 November BW introduced a new structure. To make sure our customers can continue to stay in touch with us we have produced this special edition of Boaters’ Update giving information on where you can get the names and numbers of many of the people that, as boaters, you may need to contact.

In BW’s new structure activities such as licence enforcement, moorings management and the delivery of major engineering projects will be managed by central specialist teams allowing the thirteen new smaller ‘hands on’ waterways to focus on improving customer service and day to day waterway operations.

When making changes like these it is important that our customers and stakeholders can continue to contact us so we have published a ‘getting in touch’ guide to make this easier. This is available online here: www.britishwaterways.co.uk/contact-us.

Printed copies have been distributed via canal interest groups and are available from our waterway offices.

Our Customer Service Centre number hasn’t changed so you can still get in touch with one of the team by calling: 0845 671 5530. They hold a small stock of the ‘getting in touch’ leaflets so give them a call if you would like a printed copy.

Last updated: 17/06/2010