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BW’s chief executive’s summer customer forums

22nd Aug 2008

Robin Evans has completed his summer series of customer forums around the network. Open to those with an interest in their local waterway, Robin took questions and highlighted BW’s priorities for the management and maintenance of the network.

There were 18 meetings, attended mainly by boaters but anglers, waterside businesses, neighbours, parish councils and local authorities were also present from time to time.

Robin comments: "The customer forums were a further opportunity for me to listen to boaters and towpath users and to get their views face to face about spending priorities and waterway related issues. There was discussion and debate across a number of topics, notably licence renewals, waterways maintenance priorities, the increasing cost of boating and the introduction of, and necessity for, minimum safety standards.

"Despite the obvious appreciation shown towards the work and effort put in by our bank staff, there is clearly much more for British Waterways to do and to get done across the waterways which we have to consider as part of our annual maintenance budgets. However there are other simple, and not necessarily costly, things we can do to make a difference to our customers. Greasing lock gearing, ensuring up-to-date information is always on our notice boards and not mooring work boats at lock landings or on visitor moorings are examples of the things I am asking our local managers to attend to."

Last updated: 22/10/2008